> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.posherva.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Auto Offer to Likers and offer rules # Auto Offer to Likers and offer rules When someone likes one of your listings, PosherVA sends them an offer for you. You decide how big the offer is. You don't need to be online. It runs on our servers, day and night. You can keep it simple, with one offer for every listing. Or you can add **rules**, so different listings get different offers. For example: - newer listings get **10% off**, - listings older than three weeks get **20% off**, - everything from one brand gets **free shipping**. ## What happens after someone likes your listing ![Offer flow](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-flow_zlhyvq.png) 1. **Someone likes your listing.** 2. **PosherVA waits** for the **Wait time** you set (for example, 5 minutes). If more people like the same listing in that time, they all get the same offer. 3. **PosherVA checks your "Skip some items" settings and your Excluded listings.** If the listing should be skipped, no offer is sent. 4. **PosherVA picks the offer.** It uses your rules, or your "Everything else" offer if no rule fits the listing. 5. **PosherVA checks your minimum earnings.** If the offer would leave you less than your minimum, no offer is sent. 6. **The offer is sent** to the people who liked the listing. ## Turn it on ![The Auto Offer to Likers card on the Automations page](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-01-automations-card_1njm4cg.png) 1. Go to **Automations**. 2. Find **Auto Offer to Likers** and press **Manage**. 3. Set your **Wait time** and your offer (see below). 4. Press **Save Settings** at the bottom of the window. 5. Press **Activate** at the top of the window. 6. A summary appears: **Enable Auto Offer to Likers?** It lists every rule and your "Everything else" offer. Check it, then press **Enable Auto Offers**. ![The summary you see before offers start](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-08-enable-dialog_k7llm4.png) ## Your offer: discount and shipping Every offer has two parts. **1. A discount, in percent.** For example, **20% off**. - Poshmark needs at least **10%**. Smaller offers aren't shown to buyers, and the app warns you. - The price is rounded **down** to whole dollars. 15% off a $47 listing is $39.95, so the offer is **$39**. **2. A shipping discount.** Pick one: - **No discount**: the buyer pays normal shipping. - **$4.99 to buyer**: you pay part of the shipping. - **Free shipping**: you pay all of the shipping. The menu shows how much each option costs you. ![The shipping discount menu](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-04-shipping-options_1xasyou.png) If a listing **already has a shipping discount** on Poshmark, the buyer gets whichever discount is bigger, yours or the listing's. ## One offer for everything If you don't add any rules, every liked listing gets the same offer. You'll see it under **Offers** as **Every liked listing**. Set the discount and the shipping, then press **Save Settings**. That's it. ## Different offers with rules ![Auto Offer settings with three rules](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-02-settings-rules_br3dp8.png) A rule says: **"When a liked listing is like this, send this offer."** To add one: 1. Under **Offers**, press **Add a rule**. 2. Under **When a liked listing is**, choose which listings the rule is for. 3. Under **Offer**, set the discount and the shipping. 4. Press **Save Settings** at the bottom of the window. You can add up to **10 rules**. Each rule shows as one line that reads like a sentence, for example **"listed 0–20 days"** with **"10% off · no shipping discount"** under it. Tap a rule to change it, or tap the bin icon to delete it. ![A rule opened for editing](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-03-rule-open_cj1xr6.png) ### What a rule can look at - **Days listed**: How long the listing has been up, in days. - **Listing price**: The listing's current price. - **Skip New With Tags**: Tick it if this rule should leave out NWT items. - **Department**: Women, Men, Kids, Home and so on. - **Category**: Inside a department, for example Dresses or Jeans. Pick a department first. - **Brand**: One or more brands. **No brand** means listings without a brand. To see your departments, categories and brands, press **Choose departments, categories or brands**. PosherVA reads them from your closet. **Leave a setting empty** and the rule doesn't care about it. A rule with only **Brand: Zara** covers every Zara listing, whatever its price or age. **A listing must fit everything you set in a rule.** A rule with **Brand: Zara** and **Listing price up to $30** covers Zara listings that cost $30 or less. **Pick several options and any of them counts.** A rule with the brands **Zara** and **Mango** covers Zara listings and Mango listings. ### How the numbers work - **Both ends count.** "Listing price $20 to $100" includes a $20 listing and a $100 listing. - **Leave one box empty for "and up" or "and under".** Days listed **21** to *(empty)* means 21 days or more. It shows as **listed 21+ days**. - **Days listed counts full days.** A listing posted today is on **day 0** for its first 24 hours, then day 1, and so on. A listing up for 3 days and 5 hours is on day 3. | **Tip:** to cover brand-new listings, start your first age rule at **0**, not 1. A rule for days 1 to 20 skips anything liked in its first 24 hours. ### Example: newer and older listings Rules: - **Rule 1:** Days listed **0** to **20** → **10% off** - **Rule 2:** Days listed **21** to *(empty)* → **20% off** - **Everything else:** off What each listing gets: - **Posted this morning**: Day 0, fits rule 1 → **10% off** - **Up for 20 days and 23 hours**: Day 20, fits rule 1 → **10% off** - **Up for exactly 21 days**: Day 21, fits rule 2 → **20% off** - **Up for 3 months**: Fits rule 2 → **20% off** ## When a listing fits more than one rule **The listing gets the biggest discount.** If two rules give the same discount, the one with the better shipping discount wins. **The order of your rules doesn't matter.** There's nothing to drag or sort. ![Which offer wins](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-which-wins_15xnag.png) Example: - **Rule 1:** Women › Dresses → **15% off** - **Rule 2:** Brand Zara → **25% off** What each listing gets: - **A Zara dress**: Rule 1 and rule 2 → **25% off** (the bigger one) - **A dress from another brand**: Rule 1 → **15% off** - **Zara jeans**: Rule 2 → **25% off** ### The "Never sends" warning ![The "Never sends" warning on a rule](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-06-never-sends_161s6az.png) You might see **"Never sends: rule 2 matches every listing this one does, with an equal or bigger offer."** That means another rule already covers every listing this rule covers, and gives the same or a bigger offer. So this rule will never be used. In the picture, rule 4 is for listings up 30 days or more, at 10% off. Rule 2 already covers every listing up 21 days or more, at 20% off. So rule 4 never sends. To fix it, do one of these: - give this rule a **bigger discount** than the other rule, or - **narrow the other rule** so it no longer covers these listings, or - **delete** this rule if you don't need it. ## "Everything else": listings that fit no rule ![Everything else, switched off](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-05-everything-else-_cjufn9.png) Below your rules is **Everything else**. It's for listings that fit none of your rules. - **Switch on**: those listings get the offer you set here. - **Switch off**: those listings get **no offer**. You'll see "No offer — these listings are skipped." If you have no rules, "Everything else" is your only offer. You can't turn it off then, because nothing would ever be sent. ## Skip some items (these come first) These settings are under **Skip some items**. Press it to open them. They apply to **every** listing and are checked **before** your rules. A rule can't override them. ![Skip some items and Excluded listings](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-07-skip-some-items_7oq8ur.png) - **Min earnings I keep.** The least you want to earn from a sale, after Poshmark's fee and any shipping discount you pay. If the offer would leave you less, no offer is sent. PosherVA doesn't try a smaller discount instead. - **Max item price.** Listings priced above this get no offer. 0 means no limit. - **Min listed for … hours.** Listings newer than this get no offer. Use it if you don't want offers on brand-new listings, for example **24** hours. - **Skip New With Tags items.** No offers on any NWT listing. **Excluded listings** is a list of specific listings that never get an offer. Press **Add a listing** and paste its Poshmark link. Turn on the switch next to **Excluded listings** so Auto Offer uses the list. The list is shared with your other automations, and changes to it save right away. ## See what was sent The **Activity** page shows every offer. ![Offers on the Activity page](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/6/d096eafe234f3000/auto-offer-09-activity_18p0p8q.png) - **Offer sent** shows how many people liked the listing, the offer, the discount, the shipping, and what you earn. **(rule 2)** tells you which rule set the offer. If there's no rule number, the offer came from "Everything else". - **Offer skipped** shows why no offer was sent, for example "no offer rule matches it", or the earnings math ("$19 offer would net $12 → under your $15 minimum"). ## Pause and turn back on To pause offers, press **Deactivate** at the top of the settings window. Your settings stay as they are. If you press **Activate** again **within 24 hours**, PosherVA asks what to do about the likes that came in while it was paused: - **Offer recent likers**: send offers for those likes too. - **Start fresh**: only offer people who like your listings from now on. ## Questions **Does the order of my rules matter?** No. A listing always gets the biggest offer among the rules it fits. **Why didn't a listing get an offer?** Check these, in this order: 1. Is the listing in **Excluded listings**? 2. Does a **Skip some items** setting cover it (price, hours listed, NWT)? 3. Does it fit **any rule**? If not, is **Everything else** switched on? 4. Would the offer go below your **Min earnings I keep**? The **Activity** feed shows the reason next to each skipped offer. **Why did my rule numbers change?** Rules are numbered from the top. Deleting a rule moves the ones below it up by one. The Activity feed keeps the number the rule had when the offer was sent. **When do my changes start?** From the next likes after you press **Save Settings**. **What's a good place to start?** A small discount on new listings and a bigger one on older listings is a common setup. Many sellers keep their best discount for the **Bulk Offers** automation once a week, rather than sending it the moment someone likes a listing. Need a hand? Write to us at [help@posherva.com](mailto:help@posherva.com) or in chat.