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> Use this file to discover available pages before exploring further.
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# Connecting your closet

# Connecting your closet

PosherVA Cloud works on your closet by signing in to Poshmark as you. You connect it once, and it takes about a minute.

## How to connect

1. Sign in at [cloud.posherva.com](https://cloud.posherva.com). The first time, PosherVA asks for your time zone, then opens **Connect your Poshmark closet**. (Switched from the extension and haven't started your free trial yet? The screen asks you to start it first.)
2. Enter your **Poshmark** email (or username) and password. This is your Poshmark login, not your PosherVA one.
3. Poshmark usually sends a **6-digit code** to the email address on your Poshmark account. Enter it on the next screen.
4. You'll see **Connected Successfully!** Now open **Automations** and turn on what you want PosherVA to do.

You can do all of this from your phone.

## How your password is used

PosherVA asks for your Poshmark password so it can sign in to Poshmark for you. It's encrypted, and it's used only to sign in to Poshmark and run the automations you turn on. When Poshmark ends a session, PosherVA signs back in for you, so you rarely have to do anything.

We never ask for your Poshmark password by email or in chat. You only type it on cloud.posherva.com.

To disconnect a closet, go to **Account**, find it under **Connected Closets** and press the bin icon. See our [Privacy Policy](https://posherva.com/privacy/) for how we handle your data.

## The code didn't arrive

- **Check the right inbox.** The code goes to the email address on your Poshmark account. The screen shows part of it. Look in spam and promotions too.
- **Give it a minute.** Poshmark's emails can be slow.
- **Ask for a new one.** Press **Didn't get it? Send a new code**. The link appears after a short wait. Then use the newest code: older ones stop working.
- **"No more codes can be sent for this attempt"**: go back and start again from your Poshmark login.
- **"Poshmark didn't send the code"**: wait a minute and try again.

## Other messages you might see

| Message | What to do |
|---|---|
| **Email or password is incorrect** | Use your Poshmark login, not your PosherVA one. Check it by signing in at poshmark.com. |
| **Poshmark has temporarily locked this account** | Sign in at poshmark.com directly to unlock it, then try again. |
| **Poshmark flagged this login** | Wait a few minutes and try again. |
| **Too many incorrect codes** | Start again from your Poshmark login. |
| **Closet limit reached** | Your plan covers one closet. See **Your plan and trial**. |

Still stuck? Write to us at [help@posherva.com](mailto:help@posherva.com) or in chat and tell us which message you see.

## Do I have to turn off the PosherVA extension?

If you used the PosherVA Chrome extension on this closet, yes: turn it off before your automations start in Cloud. Running both doubles your activity on Poshmark. See **Switching from the Chrome extension**.