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# If Poshmark signs you out

# If Poshmark signs you out

Poshmark ends sign-in sessions from time to time. That's normal, and most of the time you won't notice: PosherVA signs back in for you.

Sometimes we can't, and only you can fix it:

- your Poshmark **password changed**,
- Poshmark asked for a **verification code**, or
- Poshmark **signed the closet out** and we can't sign back in on our own.

When that happens, that closet's automations pause until you reconnect. Your settings, schedules and history stay as they are.

## How you'll know

- **An email** from PosherVA with the subject **"Action needed: reconnect [your closet name]"**. It says which closet stopped and why. If the closet is still disconnected about two days later, we send one reminder: **"Still disconnected: [your closet name] isn't sharing"**.
- **A banner in the app** saying **Signed out of Poshmark**, **Sign-in failed** or **Verification needed**, with a **Reconnect** button.

We send these while your plan or trial is active.

## How to reconnect

1. Press **Reconnect** in the email or on the banner. The screen names the closet you're reconnecting.
2. Enter your current Poshmark password.
3. If Poshmark sends a code, enter it. Use the newest one.
4. You'll see **Reconnected!** Automations pick up on their normal schedule. Nothing else changes.

Prefer not to click links in emails? You don't have to. Sign in at [cloud.posherva.com](https://cloud.posherva.com) yourself and use the banner's **Reconnect** button. It does the same thing.

## Tips

- **Sign in as the same closet.** If you see **That's a different closet**, the login belongs to another Poshmark account. Nothing was changed. Use the login for the closet named on screen.
- **Changed your Poshmark password?** Reconnect right away so your automations don't sit paused.
- **The code didn't arrive?** See [Connecting your closet](LINK:connecting-your-closet#the-code-didnt-arrive).

Need a hand? Write to us at [help@posherva.com](mailto:help@posherva.com) or in chat.